Frequently Asked Questions

Are you a direct Natixis Funds investor looking for answers to your “how to” questions? Look no further. (You are a direct investor if you receive your statements directly from Natixis Funds versus from a bank or broker.)

How do I update or change my personal information?

Address change
There are three ways to change the address on your account:

1. Access your account to change it online.

2. Call 800-225-5478 to speak with an Investor Services Representative.

3. Submit your request in writing to the address listed below.

For all accounts excluding SIMPLE IRAs:
Natixis Funds
P.O. Box 21957
Kansas City, MO 64121-9579

For SIMPLE IRA accounts:
Natixis Funds
P.O. Box 8705
Boston, MA 02266-8705

When updating your address of record without a Medallion Signature Guarantee, there will be a 30-day hold on your account for all redemptions by check for security purposes.

Changing your name on your account 
Complete the Name Change Request Form. If you do not attach a certified copy of the legal name change document, you will be required to obtain either a Medallion Signature Guarantee or Signature Validation Program Stamp on this form.

These requirements are for Individual, Joint and IRA accounts. If you do not have one of these accounts and want to change your name, please contact us directly for further information.

Power of Attorney 
To be listed on the account registration as Power of Attorney, complete a Natixis Funds Durable Power of Attorney. All sections must be completed and notarized as indicated on the form.

An outside Power of Attorney document may be used; however, it can only be used for a one-time transaction. The Power of Attorney document must be an original, or a copy certified within 60 days of the request. The request must be submitted in a letter of instruction signed by the Attorney-in-Fact, whose signature must have a Medallion Signature Guarantee. A new Power of Attorney document and letter of instruction must be submitted with each request.

Please note that an outside Power of Attorney document will not allow someone to act on an account over the phone. To act over the phone, the Attorney-in-Fact must be listed on the account registration.

How do I add, remove or change account owners?

Complete the Change of Registration Form

Changing the registration due to age of majority
In order to transfer a custodial account to the former minor once the age of majority has been reached, the custodian must send in a letter of instruction stating they wish to resign as custodian. This letter must have a Medallion Signature Guarantee. Also, a New Account Application must be completed in the name of the former minor should be submitted with the letter.

Changing the registration due to death
Please call 800-225-5478 to speak to an Investor Services Representative for information on how to reregister the account. Investor Services Representatives are available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m. ET.

How can I add or change a beneficiary on an account?

To add or change a beneficiary on an account, please complete and send an IRA Beneficiary Designation Form for an IRA account or a Transfer on Death Agreement for an Individual account.

How do I purchase, exchange or sell shares from my account?

Online
First, access your account by logging in. Then, click on the Buy, Sell or Exchange button next to the account in which you want to process a transaction. Follow the instructions listed on the subsequent screens. Please note that you must have banking instructions on file on your account to purchase shares online.

By phone
Call 800-225-5478 to speak to an Investor Services Representative for help with buying, selling or exchanging shares on your account. Investor Services Representatives are available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m. ET.

By mail
Purchasing shares
Complete the add-on slip attached at the end of your quarterly statement and mail it, along with your check, to us. For retirement accounts, indicate on the slip which type of contribution you're making and the contribution year. A letter can also be mailed, along with your check, outlining which fund and account the monies should be deposited into. Again, for retirement accounts please indicate which type of contribution you are making and for which contribution year.

Selling shares
Complete the Natixis Redemption Request Form. You will need to get a Medallion Signature Guarantee stamp on the form to have a check made payable to someone other than the registered owner(s), or sent to an address other than the address listed on your account.

Exchanging shares
Send a letter of instruction and include your name, the name of the Fund and the account number from which you wish to redeem shares, and the name of the Fund and the account number into which you wish to buy shares. Specify the number of shares or dollar amount you wish to exchange and provide signatures of all account owners exactly as their names appear on the account registration.

How can I update or change my automatic investment plan or withdrawal plan?

Online
Access your account by logging in. Then, click on Add or Update Investment Builder or Systematic Withdrawal from the dropdown menu next to the appropriate account. Follow the directions listed on the page to set up or change your Investment Builder or Systematic Withdrawal. Your request will be verified for you. If all information is correct please click "Continue" to process your order.

By mail
Please complete the appropriate section of the Natixis Funds Service Options Form when you want to add, change or update your Investment Builder or Systematic Withdrawal on your account(s). Please mail the form to the address listed on the top of the form in order for it to be processed.

Send a signed letter of instruction; the letter must have a Medallion Signature Guarantee. List the account number and number of shares or dollar amount to be redeemed. Include the address and the party to whom the check should be made payable.

How can I have a check made payable to someone other than myself?

Complete the Natixis Redemption Request Form. You will need to get a Medallion Signature Guarantee stamp on the form to have a check made payable to someone other than the registered owner(s), or sent to an address other than the address listed on your account.

How can I view my tax information online to see if I should be receiving any 1099 forms?

Log in to access your account and click on Tax Forms from the dropdown menu next to the account for which you want to view Tax Information. Choose the tax form you would like to view or reorder. If the option to View Tax Information does not appear in the dropdown menu, no tax forms were generated that year on that particular account.

How can I contact someone if I am having a problem with my account?

Call 800-225-5478 to speak to an Investor Services Representative for questions about your accounts, information on our products or to request literature. They are available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m. ET.

How can I contact my Financial Advisor?

If you would like to contact your Financial Advisor you must call them directly. We are happy to provide you with their telephone number, but are unable to forward any account-specific information or transaction requests.

Please call 800-225-5478 to speak to an Investor Services Representative for further assistance. Investor Services Representatives are available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m. ET.

How do I create, change or reset my PIN?

Log in to access your account. Then, enter your Social Security Number or Tax Identification Number, and click on options to create, change or reset your PIN. You will need to enter one of your account numbers in order to establish a PIN.

What is a Signature Validation Program Stamp?

A Signature Validation Program Stamp may be executed by any "eligible" issuer participating in the Securities Transfer Agents Medallion Program 2000 (STAMP2000). Eligible issuers include Commercial Banks, Trust Companies, Savings Associations and Credit Unions as defined by the Federal Deposit Insurance Act. Also included are member firms of a domestic stock exchange. You should verify with the institution that they are an acceptable (eligible) guarantor prior to signing. A Notary Public is not acceptable.


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